Student Advice and Conflict Management

Due to the heterogeneity of the student group, special emphasis is laid upon student advice and conflict management. Within the concept of student advice, both universities will offer the students guidance and advice on the processes of registering within the universities, accommodation, health insurance, visa support, mobility, information support, body system for social life, scientific support (e.g. e-mail account, access to computers, access to libraries, language courses etc.), child care.

Tools for conflict management anticipate that due to the heterogeneity of the student group, efficient means to solve possible conflicts have to be established. Here, emphasis is put on dealing with the different cultures and gender aspects. To anticipate possible conflicts between students and staff, and among the students themselves, measures for active participation will be installed. The programme co-ordinators at both universities will be supportive in problem-solving. In addition, students will elect a spokesperson who will work as facilitator between the different conflict partners. This elected representative will also participate in the evaluation board of the course.